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Billing & Payment
For account billing or payment questions: 

We can now service your account anywhere, anytime! Visit our website to access your water services account, and pay your bill online 24 hours a day, 7 days a week. For your convenience, we accept Debit, VISA, MasterCard, Discover and electronic checks. Simply visit, select Online Bill Pay or consider contacting us through one of the options listed below.

o Phone: 941.723.4570
Representatives are available from 8 am – 5 pm, Monday – Friday

o 24-Hour Telephone Bill Pay: 888.891.6064 option 2

o Lobby Location:
Visit us in person from 8 am – 5 pm, Monday – Friday
516 8th Ave W
Palmetto, FL 34221

o 24-Hour Bill Payment Drop Box:
The drop box is located on south side of the building, non-cash payments only

o Email:

o Mail: To send a payment by mail, please include your payment stub, your 5-digit account number, or service address with your payment (made payable to the City of Palmetto) to:
City of Palmetto
P.O. Box 1209
Palmetto, FL 34220

516 8th Ave W | Palmetto, FL 34221 | Ph. (941)723.4570